Our Exchange & Return Policy
At Shamelace, we are committed to delivering premium quality products while ensuring a seamless shopping experience. Due to the intimate and personal nature of some items, we have specific guidelines to maintain the highest hygiene standards for our valued customers.
Lingerie & Intimate Love Toys – Final Sale Items
For hygiene and safety reasons, lingerie items, including bras, bralettes, and bodysuits, Toys, Harness, Straps, and all other accessories are final sale and cannot be exchanged or returned. We understand the importance of finding the perfect fit, so we encourage you to:
- Use our detailed size guide available on each product page.
- Contact our support team for personalized sizing assistance before purchasing.
Why This Policy?
We prioritize your health and safety by adhering to strict hygiene measures. This ensures that every customer receives their products in pristine, untouched condition. We appreciate your understanding and support in maintaining this standard.
We’re here to make your shopping experience effortless and enjoyable. If you have any further questions, don’t hesitate to get in touch!
